° º ° FAQ º ° º

How do I place an order?

Work with your designated account manager regarding all the details of your needs. Your designated account manager will work with you from the beginning to the end of your order, guiding you along the way. Call or text 541.318.7081, email hello@buzztag.co, start a live chat on our website or fill out our intake form to start the process.

Am I limited to the items shown on your website?

What you see on our site is only a smattering of what’s available and is meant to get the gears turning. Your options are endless. If you can imagine it, chances are we can put your logo on it.  Your account manager is here to take all the work out of finding the perfect item to suit your project and your budget. 

Why is there a minimum order quantity for most items?

Not everybody needs 500 green kazoos. We get it. However, our factories set their own minimum quantity amounts. The number is influenced by how items are packaged, the labor-intensive process of imprinting, and inventory control.

Why is there a set-up charge for every order?

Since each promotional product has a unique imprint area (and imprint methods vary from item to item), it’s necessary to create a die, plate or screen for every new item you order. Think of it like a stencil that must be cut to exact proportions to fit the item. Our factories typically keep your screens on file for 1-2 years, which means you frequently will have reduced or no set-up fees for a repeat order.

What is your proof approval policy?

We request a paper proof on every single order, whether it’s new or a repeat. This is to ensure that your logo, logo placement and imprint color are correct. Once you sign off on the proof, your order goes into production.

Do you do rush orders?

Yes. Many of our factories can accommodate 1, 3 and 5-day rushes. Let us know what you need and we’ll try to make it happen.

How long will it take for my order to arrive?

The amount of time needed to produce and ship an order varies. Depending on the factory and the item, most orders usually ship within 10 working days after proof approval. Shipping time-in-transit ranges from 1-5 days.

How do I check my order status?

One of the great things about working with Buzztag is that we are on the leading edge of all technology advances. With each of your orders you get a link to your very own client portal. From here you can see the status of your order from the presentation, to the estimate, sales order, proofs, shipping/tracking and invoice. Of course, if you prefer you can always reach out to your account manager and they can update you.

Can I get a sample before ordering?

Absolutely! Most items are available blank or with a random logo. Sample and shipping charges will apply and are refundable with your order.

Need a physical sample with your logo imprinted? This is called a “pre-production sample.” There is an additional charge for this service and it extends the lead time of your order.

What if I receive more or less than what I ordered?

It is the industry standard to slightly overproduce most products. This is done to ensure that customers are not left shorthanded for an event after the quality control checks are done. Occasionally underruns take place. Factories discard any production rejects and bill for the actual quantity shipped. Your invoice will reflect the final amount received.

What are your artwork requirements and what file formats do you accept?

Our goal is to make your swag look amazing. This requires a clean, crisp logo. Please send us your artwork in vector format with all fonts outlined. The most common vector file formats are .ai and .eps. You can read more about art files here >>> A SUPER HANDY BEGINNER’S GUIDE TO UNDERSTANDING LOGO FILES

What if I don't have my logo/artwork in the correct file format?

Unfortunately, there is no easy fix to convert your existing raster artwork into vector format. A vector image needs to be built from scratch in a program such as Adobe Illustrator. Start with your designer. If he or she is unable to provide the correct file type, we have creative superstars on hand to re-create your logo(s) for a small fee. Please check out A SUPER HANDY BEGINNER’S GUIDE TO UNDERSTANDING LOGO FILES for further info.

How long do you keep my artwork on file?

We’ll keep all of your art files in our system forever (or until you request that we remove them). Our factories typically keep art files and screens on-hand for 1-2 years.

I need my imprint to be a specific PMS color. Can you help?

Sure! PMS matches are available on most of our products. In some cases there may be an additional charge for an exact PMS match. Please specify your PMS color(s) when sending us your logo file.

Are shipping costs included?

Shipping costs are not included in the piece price of your order. We are happy to include a shipping estimate in your order quotation.

What are Master Carton Fees?

Master Cartons are protective packaging used for fragile items--like glassware--to protect them during shipping. The factories charge for each box used for your order, and we will list this out for you on your estimate only when it's needed.

Can I ship my order to multiple addresses?

Yes. This is called a drop-ship. Depending on the factory, an additional service charge may apply.

Do you ship internationally?

We sure do. Please plan for additional transit time for international shipments. Because of the extra customs paperwork involved, a factory service charge may apply.

What shipping methods do you use?

Our factories typically use UPS or FedEx. If you have an order that is particularly heavy, and you don't have a rush date, we can ship it via freight carrier to save some money. Be mindful of whether your delivery location can accept pallets, however.

Can I use my FedEx or UPS account number for shipping?

Not a problem. Please provide your account information at the beginning of the order process. Some factories require a small fee for the additional paperwork this generates.

What are your payment terms?

Once your order ships, we send you an invoice which is due within 10 days of the receipt of your merchandise. New clients are required to give a 50% deposit and fill out our credit application. 

What payment options are available?

EFT, ACH, Visa, Mastercard, American Express or Business Check.

How is sales tax added to my order?

As an Oregon based company, we do not charge sales tax. Each state has its own requirements and you are responsible to report according to the rules and guidelines of your state.

What is your cancellation policy?

You are allowed to cancel your order at any point, up until you approve the sales order. Your sales order acts like a contract between you and us to produce your order. From that, we are creating purchase orders (more contracts) with our suppliers to manufacture your merchandise. We are unable to accept cancellations after the sales order has been approved.

What if I have a problem with my order?

While we take great pride in our process and in the factories we work with, mistakes and problems can happen. DO NOT throw your product away or ship it back to us. Kindly provide us with photographs and a description of your issues and we will work with you to find an acceptable solution. We are determined to meet or exceed your expectations.

What is your return policy?

Because promotional products are customized, we are unable to accept returns or exchanges on imprinted merchandise.

What is your privacy policy?

We value your business and will never share or sell any of your information. Your email contact information will only be used for the following purposes:

  • Correspondence regarding your order
  • Communication about creative swag ideas and special offers from Buzztag
What is Proposition 65 and how does it affect me?

If you receive products in California you might see a Proposition 65 warning label that reads: This product contains chemicals known to the State of California to cause cancer and/or birth defects or other reproductive harm. The label doesn’t mean our products will cause you harm. We’re simply complying with California law. For example, some inks used for imprinting promotional products contain trace amounts of lead. Proposition 65 does not give any exclusions, so if there’s even a miniscule amount of lead (.00000001%) detected, it requires a label.

What are CPSIA regulations and are you compliant?

The Consumer Product Safety Improvement Act is a federal law regulating children’s products and toys. Any product designed and intended for a child 12 years and under (including products with packaging, promotions or advertising that displays their product as appropriate for children 12 and under) falls under the Act. Every promotional product falling within these parameters must have a “Children’s Proof Certificate” certifying the product complies with all safety regulations. This requires mandatory testing of any items that might be used by children. We are committed to safety and only work with CPSIA compliant factories.

I don't live in Bend, Oregon. Can I still work with Buzztag?

Heck, yeah! Thanks to the magic of the internet, phone and Skype, we are able to work with clients all over the world.

What does swag mean?

Stuff We All Get

I see that you are a certified women-owned business. What does this mean?

Buzztag is certified by the Women’s Business Enterprise National Council (WBENC). The certification process involved a meticulous review of our business and a site inspection and is designed to confirm that we are at least 51% owned, operated and controlled by a woman or women. WBENC certification is accepted by more than 1000 of America’s most prestigious brands as well as numerous government agencies eager to embrace diversity in the world of commerce. We are committed to supporting local women business owners on the path to achieving their WBENC certification.

Can you send me a catalog?

Because we love our world and its natural resources, we no longer send out catalogs. You can view our online catalog for some ideas, but there is so much more to share with you! Every few weeks we email an awesome newsletter to our favorite people. It’s filled with inspiration and creative ideas for your next promotion. Want in? Sign up at the bottom of our website.

I need additional services, but I don't see them listed. Can you help?

Contact us with your needs and we’ll do our best to put a plan together. From design to writing to social media to brand strategy, we have an arsenal of insanely talented, creative professionals eager to help.

Is there a prize for reading to the very end of "Freqently Asked Questions"?

Hello, fellow overachiever! How about a surprise?! Just email hello@buzztag.co and tell us about your accomplishment. We’ll send you something in the mail.